Returns

We are not requried to provide a refund if you change your mind. However, you can ask for a replacement or refund if the problem with the product is major. Replaced products must be of an identical type to the product originally supplied. Refunds should be the same amount you have already paid, provided in the same form as your original payment. The business may take into account how much time has passed since you bought the product considering the following factors:

• Type of product
• How a consumer is likely to use the product
• The length of time for which it is reasonable for the product to be used
• The amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.

For a major problem with services you can cancel the contract and obtain a refund or seek compensation for the drop in value of your services provided compared to the price paid

What is a major problem?

A product or good has a major problem when:

• it has a problem that would have stopped someone from buying it if they’d known about it
• it has multiple minor problems that, when taken as a whole, would have stopped someone from buying it if they’d known about them
• it is significantly different from the sample or description
• it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
• it doesn’t do what you asked for and can’t easily be fixed within a reasonable time
• it is unsafe.

A service has a major problem when:

• it has a problem that would have stopped someone from buying it if they’d known about it
• it has multiple minor problems that, when taken as a whole, would have stopped someone from buying it if they’d known about them
• it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
• it does not meet the specific purpose you asked for and cannot easily be fixed within a reasonable time
• it creates an unsafe situation.